All orders are shipped via United States Postal Service (USPS), unless otherwise specified. Please contact us if you wish to use an alternate shipping method.
Please note: all orders are processed subject to pending inventory availability. Every piece is made to order thus, not all pieces are available at the time of purchase. We ask that you allow 1-2 weeks to process your order before shipment if some items in your order are out of stock. Otherwise, your order will ship the following business day. We will do everything we possibly can to get your order out right away. We only ask for your patience! :)
Shipping timelines are not guaranteed, however you will be contacted via email should your purchase be delayed. If you need to expedite your order please contact us BEFORE placing your order to assure that your desired item is in stock.
International orders, excluding Canada and Puerto Rico, are shipped via USPS Priority mail service of $20.00. This does not include a tracking number or insurance. We are not responsible for lost or stolen packages, additional custom fees, or any other charges.
Alisa Michelle is not responsible for any lost or stolen items. If you have known issues with your mail we advise you to use an alternate shipping address if possible. We may also accommodate alternate shipping methods by request.
All domestic orders will include a tracking number. Please note that your tracking number will update with accurate information once your order ships from our shipping facility. Please give your tracking number some time to update with new information.
If shipping to an address in California you will be charged the state mandated tax of 9% or otherwise specified by tax rates appropriate to your city. For more questions please contact us at firstname.lastname@example.org.
RETURNS & EXCHANGES
Due to the handmade nature of our items we cannot accept returns on any orders. However, we do offer exchanges within 5 days after date of delivery. We cannot accept exchanges on any sale or discounted items. Exchanges must be in brand new condition with any/all tags attached and/or packaging still intact.
For special cases that need immediate attention please give us a call at (818) 501-9300 and we will take it under consideration for a possible refund.
All custom/personalized orders are non-refundable and will not be accepted for a return.
We are unable to accept returns for items purchased through other websites or retail stores separate from our own. Returns & exchanges will not be accepted without a Return Authorization Number (RA#). Please contact us to obtain your RA#. Please be aware that all items that are returned without an RA# will promptly be shipped back to you. All returns MUST be approved prior to sending them back to Sadie’s Moon.
Customers are responsible for all shipping costs when returning/exchanging items. We recommend to also purchase insurance as well as tracking in order to assure a safer delivery. We are not responsible for any items that are damaged, lost or stolen during transit. If you are unable to print your shipping label please contact us at (818) 501-9300.
Repairs will be made to merchandise damaged as the result of normal wear & tear with a minimal fee. If the damage is the result of a manufacturer defect, then we will either replace or try to repair the item for you. We are unable to repair items purchased through other websites or retail stores separate from our own. Please DO NOT send your item back without prior communication. We need to assess and determine the cause of the damage and we also require a completed Return Authorization Form. Repairs may be requested by phone at (818) 501-9300 or by email at email@example.com with "Repair" as your subject line. You will receive a response via email within 1-2 business days.
WHOLESALE ORDERING TERMS
For further questions or comments please don't hesitate to contact us at firstname.lastname@example.org or by phone at (818) 501-9300.