Shipping and Returns
SHIPPING
All orders are shipped via United States Postal Service (USPS), unless otherwise specified. Please contact us if you wish to use an alternate shipping method.
Please note: all orders are processed subject to pending inventory availability. Every piece is made to order thus, not all pieces are available at the time of purchase. We ask that you allow 1-2 weeks to process your order before shipment if some items in your order are out of stock. Otherwise, your order will ship the following business day. We will do everything we possibly can to get your order out right away. We only ask for your patience! :)
Shipping timelines are not guaranteed, however you will be contacted via email should your purchase be delayed. If you need to expedite your order please contact us BEFORE placing your order to assure that your desired item is in stock.
International orders, excluding Canada and Puerto Rico, are shipped via USPS Priority mail service of $20.00. This does not include a tracking number or insurance. We are not responsible for lost or stolen packages, additional custom fees, or any other charges.
Alisa Michelle is not responsible for any lost or stolen items. If you have known issues with your mail we advise you to use an alternate shipping address if possible. We may also accommodate alternate shipping methods by request.
All domestic orders will include a tracking number. Please note that your tracking number will update with accurate information once your order ships from our shipping facility. Please give your tracking number some time to update with new information.
SALES TAX
If shipping to an address in California you will be charged the state mandated tax of 9% or otherwise specified by tax rates appropriate to your city. For more questions please contact us at hello@sadiesmoon.com.
RETURNS & EXCHANGES
Due to the handmade nature of our items we cannot accept returns on any orders. However, we do offer exchanges within 5 days after date of delivery. We cannot accept exchanges on any sale or discounted items. Exchanges must be in brand new condition with any/all tags attached and/or packaging still intact.
All custom/personalized orders are non-refundable and will not be accepted for a return.
We are unable to accept returns for items purchased through other websites or retail stores separate from our own. Returns & exchanges will not be accepted without a Return Authorization Number (RA#). Please contact us to obtain your RA#. Please be aware that all items that are returned without an RA# will promptly be shipped back to you. All returns MUST be approved prior to sending them back to Sadie’s Moon.
Customers are responsible for all shipping costs when returning/exchanging items. We recommend to also purchase insurance as well as tracking in order to assure a safer delivery. We are not responsible for any items that are damaged, lost or stolen during transit. If you are unable to print your shipping label please contact us at (818) 501-9300.
REPAIRS
Repairs will be made to merchandise damaged as the result of normal wear & tear with a minimal fee. If the damage is the result of a manufacturer defect, then we will either replace or try to repair the item for you. We are unable to repair items purchased through other websites or retail stores separate from our own. Please DO NOT send your item back without prior communication. We need to assess and determine the cause of the damage and we also require a completed Return Authorization Form. Repairs may be requested by by email at hello@sadiesmoon.com with "Repair" as your subject line. You will receive a response via email within 1-2 business days.
WHOLESALE ORDERING TERMS
- Sadie’s Moon requires a $150 order minimum and a $100 re-order minimum.
- All items are handmade to order. We ask for a 2-4 week lead time for production.
- For rush orders please contact us for accommodations.
- Cancellations and/or revisions must be made within 5 days of original order date.
- No cancellations and/or revisions will be accepted after 5 days of original order date.
- Claims will not be processed unless notified within 5 days of receipt of goods.
- Prices are subject to change without notice.
- All returns and/or allowances will not be accepted without a written authorization form.
- Completion date indicates the date in which your order will be delivered.
- Please note that we will contact you separately to charge for shipping costs after placing your online wholesale order. S+H is $12 +/- via UPS for domestic orders and will vary for international orders. Please contact us for alternate shipping methods and we will do our best to assist you.
- We will not accommodate Net 30 as a form of payment unless discussed and approved prior to placing your order. (We accept most types of credit cards and PayPal.)
- Please know that wholesale orders processed through our showrooms include a different set of terms than our online wholesale orders.
For further questions or comments please don't hesitate to contact us at hello@sadiesmoon.com