Refund policy

RETURNS & EXCHANGES

Due to the handmade nature of our items we cannot accept returns on any orders. However, we do offer exchanges within 5 days after date of delivery. We cannot accept exchanges on any sale or discounted items. Exchanges must be in brand new condition with any/all tags attached and/or packaging still intact.

For special cases that need immediate attention please give us a call at (818) 501-9300 and we will take it under consideration for a possible refund.

All custom/personalized orders are non-refundable and will not be accepted for a return.

We are unable to accept returns for items purchased through other websites or retail stores separate from our own. Returns & exchanges will not be accepted without a Return Authorization Number (RA#). Please contact us to obtain your RA#. Please be aware that all items that are returned without an RA# will promptly be shipped back to you. All returns MUST be approved prior to sending them back to Sadie’s Moon.

Customers are responsible for all shipping costs when returning/exchanging items. We recommend to also purchase insurance as well as tracking in order to assure a safer delivery. We are not responsible for any items that are damaged, lost or stolen during transit. If you are unable to print your shipping label please contact us at (818) 501-9300.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed/emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.